To download the Citadele - Latvija, Lietuva, Eesti app, download it from Google Play: open Google Play and search “Citadele - Latvija, Lietuva, Eesti”.
To use the app more conveniently existing customers we encourage to install Mobile SCAN, see the activation guide here. For new customers who want to become a customer using the application no need to install Mobile SCAN.
Most common problems when installing the Citadele app on an Android device:
Problem: Cannot find the app on Google Play.
Solution: Check what version of the operating system your device has. The Citadele app is available on Android starting from version 9.0. If a system update is available, update your system to the latest available version. If you have a device with an operating system older than 9.0, you unfortunately will be unable to use the Citadele app - the app contains functions which do not work or work incompletely on older operating systems, why is why we don’t offer it.
Problem: App won’t download - I press Install, but nothing happens.
Solution: Follow the recommendations given here.
Problem: The app starts downloading, but the process stops and the app is not downloaded.
Solution: Follow the recommendations given here.
Problem: The app has no Update button, but I know an update is available.
Solution: Sometimes, the Update button appears when you open the app in Google Play.
The app does not support Googe Play (e.g. Huawei P40)
If you have a smartphone that does not support Google Play, then it is not possible to install the Citadele mobile application and use the features of the Citadele mobile application. You can use Citadele internet banking in a browser with ID card, Mobile ID or code calculator (MobileSCAN will not be available). For convenience, you can also set a Citadele Internetbank shortcut on the phone screen - open www.citadele.ee, click on Internetbank, select "Add to home screen" in the phone browser settings, it will be more convenient for you to access Internetbank from your phone. Please note that you will not use the Internet banking and mobile application functions in this way.