Citadele Mobile Application

When might the fingerprint/Touch ID or facial recognition/Face ID functions not work in the app?

This happens when the app cannot recognize your fingerprint three times in a row, or your face twice in a row. In these cases, you will automatically be asked to enter your PIN code.

If you add a new fingerprint or face to your phone, the fingerprint/facial recognition function will be blocked in the app for security reasons. If this is the case, you will have to reactivate the fingerprint/facial recognition function in the app in order to be able to use it again.

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