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  2. Mobile App

Mobile app

New look. New features. All for you.
Gradually available on the App Store and Google Play from 23.10.2024.

Scan QR-code to download the app
Download app

Main account for faster access

Choose your most frequently-used account, and you will now see it first when you open the app.

Effortless financial management

Make payments and requests, and view information on your cards, with one tap.

All offers in one carousel view

See current notifications and product offers specially tailored for you more conveniently.

Everything important on the home screen

We created the new look and improved functionality of our app to make it easier for everyday use. That’s why the home screen of the latest version of the app now shows the most important things.

  • Payments and account overviews without extra clicks. Make or request payments straight from the home screen, and view your latest account actions without changing the section.
  • Oversee your other bank products. Keep up with current information on your existing loans, leasing and insurance: when your next payment is due and how many more payments until repaid fully.
  • Offers and notifications in one place. View current notifications and product offers which have been specially prepared for you in a convenient carousel screen, and click on them to find out more.
  • Default account for your everyday payments. Select your most frequently-used account, and its balance will always be visible on the home screen. This account will be automatically selected as the default for making payments.
  • C REWARDS and tasks. Always know your up-to-date points balance in your C REWARDS loyalty program account, as well as the tasks you submit and receive.

Try it out!


Register your phone number on the Instant Links registry and make faster and more convenient payments going forward.

  • Transfer money by just entering the recipient’s phone number or by selecting it from the contacts list on your phone.
  • Your friends and family will also be able to transfer money to you by just entering your phone number.

A convenient way of paying for group dinners, events or other activities.

  • Request money transfers and receive payments up to 1000 EUR immediately without waiting.
  • You can choose to send a request by SMS, WhatsApp, email or your other preferred communication channel.

The task tool allows you to create tasks for your family and friends. It also helps parents talk to their children about money and allows children to earn their first income.

  • Select a task from the list of categories, or create your own. Add a description and payment amount, as well as a deadline.
  • Once a task has been completed, the task recipient marks it as completed, which you then confirm and make the payment.

Apply for products no matter where you are

Try out the easiest way of applying for the products we offer you, and complete all actions through the mobile app, no matter where you are.

  • Set up a consumer loan agreement for various purposes and purchase insurance products for yourself and your family.
  • Exchange the C REWARDS points you earn for various prizes quickly and easily.

Overseeing payment cards

You have access to all the information you need about your cards in the Cards section, and you can take certain actions if needed.

  • View your card details: card number, expiration date and CVV code.
  • Order a new card or exchange your current one.
  • Change your PIN code, even if you don’t remember the old one.
  • Activate or deactivate the ability to make contactless payments, online purchases or cash withdrawals.
  • Block or unblock your card.
  • Check your card fees and transfer limits.

Authenticated calls and chat

Use a faster method of contacting our consultants when you message through the chat or call through the app. When you do this, you are pre-authenticated, so our consultant has already verified your identity. Make use of your time wisely, and concentrate on the main thing: receiving answers to your questions.

Get to know the other app functions

  • Face ID/Touch ID.
  • MobileSCAN authorization.
  • Switch between customers and accounts.
  • Choose your app icon.
  • Set up a phone widget.
  • Dark or light mode.
  • Push notifications.
  • Currency exchange calculator.
More

Become a Citadele customer and apply for a C card remotely

  • Take a photo of yourself and your ID.
  • Fill in an application and receive your C card by mail at the address you give us within five business days.
  • Activate your card in the app.
qr Scan QR-code to download the app
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C cards

Select the C card which best suits your
lifestyle and start enjoying the wide range of
benefits.

More on C cards

* If you are at least 7 years old but not yet 18, you should apply in person rather than via selfie, bringing one of your parents to our branch. If the parent is already a customer of Citadele, the account for the child can be opened remotly.

Any questions about the app or the services it offers?

Pick a topic that interests you and find answers to your questions.

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Mobile App

Connection, access problem solving, features
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MobileSCAN

Initial setup or reinstall
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Payments

Making payments, paying bills
All topics

Didn’t find the answer to your question?

Visit our interactive assistant and find the information you need

Interactive assistant
In which cases the fingerprint / TouchID function may not work in the mobile app?

  1. In cases when the mobile app has not recognized the fingerprint three times in a row. In such cases, you will be automatically offered to enter your PIN code.
  2. If you are an iOS phone user, the TouchID function can be blocked by the phone operating system. This happens, for example, when a fingerprint on the phone is not recognized eight times in a row. In this case, you need to unlock the fingerprint feature on your phone first to be able to use it again in the mobile app.
  3. If you add a new fingerprint to your phone, the fingerprint feature will be disabled in the mobile app for security reasons. In this case, you need to reactivate your fingerprint in the mobile app so you can use it again to log in or confirm payments.

The users of which mobile devices is the new Citadele mobile application available to?

Citadele mobile application is available to the users of Android (from 9.0) and Apple iOS (from 16.0) mobile operating system devices.

How can I get a new version of the application?

A new version of the application will be gradually available to all clients within about a month. It is most convenient to set up automatic updates for applications on Google Play or AppStore, and when the update is available to you it will update itself. This is the quickest way to get the latest features.

What should I do if I have changed my phone to easily use Citadele application?

If you have changed the phone, download Citadele application on your new phone. After downloading, press the ‘Login’ button, enter the Online Banking login name, password and set up your MobileSCAN, i.e. create the application PIN code and activate fingerprint or FaceID (if supported by the phone). If you have previously used Quick Balance or phone purchases, you need to re-enable these features in your new phone.

Do not forget to disable all connected features in your old phone. You can easily do this in the ‘Settings’ section by disconnecting the device (if the old phone is still available) or in the ‘Mobile Services’ section of Online Banking.

If I already have Citadele mobile application on my mobile device, will I need to download the application to use all the new application features?

If the mobile device is set to automatically update mobile applications, the application will update itself. If the automatic updating of mobile applications is not set, you will get a message that it is possible to update the version of Citadele mobile application.

When updating the application to the new version, is it necessary to re-connect MobileSCAN and quick functions?

No, it is not. When updating the application, your previous MobileSCAN, the previous PIN code and quick functions will be retained. If your phone supports fingerprints or FaceID (iPhone phones), you can now also activate them.

More questions
In which cases the fingerprint / TouchID function may not work in the mobile app?

  1. In cases when the mobile app has not recognized the fingerprint three times in a row. In such cases, you will be automatically offered to enter your PIN code.
  2. If you are an iOS phone user, the TouchID function can be blocked by the phone operating system. This happens, for example, when a fingerprint on the phone is not recognized eight times in a row. In this case, you need to unlock the fingerprint feature on your phone first to be able to use it again in the mobile app.
  3. If you add a new fingerprint to your phone, the fingerprint feature will be disabled in the mobile app for security reasons. In this case, you need to reactivate your fingerprint in the mobile app so you can use it again to log in or confirm payments.

The users of which mobile devices is the new Citadele mobile application available to?

Citadele mobile application is available to the users of Android (from 9.0) and Apple iOS (from 16.0) mobile operating system devices.

How can I get a new version of the application?

A new version of the application will be gradually available to all clients within about a month. It is most convenient to set up automatic updates for applications on Google Play or AppStore, and when the update is available to you it will update itself. This is the quickest way to get the latest features.

What should I do if I have changed my phone to easily use Citadele application?

If you have changed the phone, download Citadele application on your new phone. After downloading, press the ‘Login’ button, enter the Online Banking login name, password and set up your MobileSCAN, i.e. create the application PIN code and activate fingerprint or FaceID (if supported by the phone). If you have previously used Quick Balance or phone purchases, you need to re-enable these features in your new phone.

Do not forget to disable all connected features in your old phone. You can easily do this in the ‘Settings’ section by disconnecting the device (if the old phone is still available) or in the ‘Mobile Services’ section of Online Banking.

If I already have Citadele mobile application on my mobile device, will I need to download the application to use all the new application features?

If the mobile device is set to automatically update mobile applications, the application will update itself. If the automatic updating of mobile applications is not set, you will get a message that it is possible to update the version of Citadele mobile application.

When updating the application to the new version, is it necessary to re-connect MobileSCAN and quick functions?

No, it is not. When updating the application, your previous MobileSCAN, the previous PIN code and quick functions will be retained. If your phone supports fingerprints or FaceID (iPhone phones), you can now also activate them.

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