Decision tree

Return to help & support

Change

How can we help with mobile app?

1. Connection and activation of Mobile App

Change

Do you want to move/transfer Mobile App to your phone from your previous smartphone?

1. Yes

Change

Do you know your Online Banking username?

2. No

Change

Where can I find my username for online bank?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a client on the app, you received your username by text to the phone number you indicated.

If you have access to the Citadele app, log in to it, click on the profile icon on the top right corner, under your name and surname will be your online bank username.

If you cannot find the application which contains your Online Banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card) or contact us by calling +372 77 00 000.

Are you satisfied with the answer?

Yes No

Change

Do you know your Online Banking password?

2. No

Do you have code calculator or code card?

1. Yes
2. No

Return to top