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How can we help with mobile app?

3. Push notifications - receiving notifications about transaction

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What push notifications do you want to receive?

2. Notifications of performed card or account transactions

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How do I enable push notifications for card or account transactions?

First, you must log in to the app, then click on the profile icon on the top right corner and choose Push notifications.

Here, you will see several types of notification. If all your notifications are switched off, you can enable them and press Save.

However, if all your notifications are active, then you should take the following steps:
1) Switch off all notifications and press Save;
2) Exit the app and close it completely so that it doesn’t appear in your list of active apps.
3) Reopen the app and repeat the first two steps, this time enabling notifications and pressing Save.

When you open the app again, notifications should work. You can check this in several ways:
1) By transferring money between your accounts, for example, one cent.
2) By going to a store and paying by card or phone.

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What type of smartphone/phone do you have?

1. Android

What are the most common reasons for not receiving push notifications on my Android smartphone?

Sometime, notifications do not work because they are blocked for the whole device.
You can reinstate them in various ways depending on the phone manufacturer and Android version.
If you cannot find your device here, then you can try searching for official tutorials for your device.

Samsung, Huawei

Both of these manufacturers have similar notification management.

Go to Settings → Programmes → Citadele. Check that notifications are enabled.

You should also check whether Do Not Disturb is activated. You can do this under Settings → Notifications, and find Do Not Disturb. If it is activated, you will need to deactivate it, as this blocks notifications (may not be available on all devices).

Source: https://www.samsung.com/uk/support/mobile-devices/how-do-i-manage-notifications/

Source: https://consumer.huawei.com/en/support/content/en-us00754154/

Xiaomi

Go to Settings → Apps → Manage apps. Using the search bar, find Citadele and select the correct icon.

1) Click on Battery Saver and ensure that you have selected No Limitations.

2) Go back and open Other Permissions, and ensure that you have enabled:

Floating notifications
Lock screen notifications
Show notifications

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