Decision tree

Card replacement is when you order the same card and maintain your existing account. 

Cards can be replaced when: 

• The card has been stolen; 
• The card has been lost; 
• You have forgotten your PIN code; 
• You left your card in an ATM; 
• The card is past its expiration date; 
• The cardholder’s name and/or surname has changed; 
• The card has been damaged; 
• There are suspicions of fraud; 
• You have not received your card (from the branch/ by mail).

To replace your payment card, you need to enter the online bank, click on Correspondence with Bank and select Free form Order to the bank and write in detailed information: indicate the card you want to replace, the reason of card replacement and new card delivery address.

After you enter your details, you must sign your application and submit. Click on Next and confirm the payment with your authorisation device. You can always check whether your application has been completed under Document History.