Decision tree

How can we help with payment cards?

Payment card was blocked, because you entered incorrect PIN?

Did you block your payment card in Online Banking yourself / calling a bank?

What kind of blocking have you done?

In which channel do you want to unlock the card?

How do I unblock my payment card in the app?

To unblock a payment card which has been temporarily blocked, you must go to the app under Cards, select the blocked card and click Unblock Card.

Are you satisfied with the answer?

Glad we were able to help you!

Thank you for using the interactive customer support section to find the answer to your question!

Return to help & support