Decision tree

How can we help with payment cards?

What do you want to clarify?

Do you have an C card?

Has your card been activated?

In which channel do you want to activate card?

How do I activate my card in the Citadele app?

To activate your card in the Citadele mobile app:

1. In the section Overview press on the card's icon (quick action button) and select your new card

2. Enter the last 5 digits of the card number;

3. Confirm the activation using one of your authorisation devices: MobileSCAN PIN code, fingerprint, face recognition, Mobile-ID or code calculator. That’s all—you can start using your card.

Activate within 60 days of receiving your card.

 

Don't have the Citadel app yet? Take a look here.
If there is a problem accessing the app, see here.

Are you satisfied with the answer?

Glad we were able to help you!

Thank you for using the interactive customer support section to find the answer to your question!

Return to help & support