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How can we help with payment cards?

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Do you have an C card?

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Has your card been activated?

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In which channel do you want to activate card?

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How do I activate my card in the Citadele app?

To activate your card in the Citadele mobile app:

1. Go to “Cards” and select your new card;

2. Enter the last 5 digits of the card number;

3. Confirm the activation using one of your authorisation devices: MobileSCAN PIN code, fingerprint, face recognition, or a code from your code card or code calculator. That’s all—you can start using your card.

Activate within 60 days of receiving your card.

 

Don't have the Citadel app yet? Take a look here.
If there is a problem accessing the app, see here.

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