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Where can I find my username for Online Banking?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a client on the app, you received your username by text to the phone number you indicated.

If you have access to the Citadele app, log in to it, click on the My Profile icon and there will be your Online Banking username.

If you cannot find the application which contains your Online Banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card) or contact us by calling +372 77 00 000.

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Do you know your ID card PIN codes?

2. No

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Where can I find my ID card PIN codes?

A code envelope with the PIN and PUK codes was given to you with your digital identity card.

If you have forgotten your ID-card PIN and PUK codes, you can apply for a new code envelope from the Police and Border Guard Board or at the foreign representation of the Republic of Estonia, you can read about it in detail here. If you still have your PUK code, you can use it to set new PIN codes yourself.

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How can we help you with Online Banking?

What authorization device are you using to access Online Banking?

Do you know username of your Online Banking?

Where can I find my username for Online Banking?

Do you know your ID card PIN codes?

Where can I find my ID card PIN codes?

Glad we were able to help you!