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Where can I find my username for Online Banking?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a client on the app, you received your username by text to the phone number you indicated.

If you have access to the Citadele app, log in to it, click on the My Profile icon and there will be your Online Banking username.

If you cannot find the application which contains your Online Banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card) or contact us by calling +372 77 00 000.

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Do you know your Mobile ID PIN codes?

2. No

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Where can I find my Mobile ID PIN codes?

Mobile-ID PIN codes are issued with your mobile-ID SIM card. You will find the codes under the disposable surface of the SIM card cover. NB! Do not mix up the general PIN codes of your SIM card and mobile-ID PIN codes.

If you have forgotten your PIN1 and/or PIN2 code and you don’t know your PUK code, the only way to continue using mobile-ID is by ordering a new SIM card. If you have your PUK code, you can recover and change your PIN codes via the mobile-ID menu on your phone. Find more information here.

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How can we help you with Online Banking?

What authorization device are you using to access Online Banking?

Do you know username of your Online Banking?

Where can I find my username for Online Banking?

Do you know your Mobile ID PIN codes?

Where can I find my Mobile ID PIN codes?

Glad we were able to help you!