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Where can I find my username for online bank?

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a client on the app, you received your username by text to the phone number you indicated.

If you have access to the Citadele app, log in to it, click on the profile icon on the top right corner, under your name and surname will be your online bank username.

If you cannot find the application which contains your Online Banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card) or contact us by calling +372 77 00 000.

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Did you get to the authorization window?

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To solve this issue, please contact us

You have come across a non-standard situation which cannot be resolved with the interactive assistant, so please contact us by calling +372 77 00 000.
During the call, we will verify that it is you who is calling, and that you are the account owner. By looking at the information in the bank’s systems, we can give you a more detailed answer on what to do.

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