Decision tree

You created your username for the Online Bank when you submitted the application called “Application to Activate the Citadele Online Bank”. You can find your Online Banking username in this application under “Authorisation tool type”.

If you became a client on the app, you received your username by text to the phone number you indicated.

If you have access to the Citadele app, log in to it, click on the My Profile icon and there will be your Online Banking username.

If you cannot find the application which contains your Online Banking username, you will have to visit a Citadele branch and bring a form of ID (passport or ID card) or contact us by calling +372 77 00 000. 

To reinstate MobileSCAN notifications, log in to the mobile app. Click on More, then find and click on the MobileSCAN icon. 

In the upper right-hand corner is a cog icon. When you click on this, all your MobileSCAN devices will be shown. 

Find your device and select it, then select Reinstate notifications. 

What do MobileSCAN push notifications look like?

These notifications look just like other Citadele notifications, but when you click on them, you will be taken to the Citadele app.

In the Citadele app, you will have to confirm this request by entering the 5-digit MobileSCAN code, or biometric such as your finger print. 

After you successfully confirm, you will see that you can continue on.

How do I know if I am receiving MobileSCAN push notifications? 

You receive these notifications when you need to authorise and confirm that it is really you, for example, when you log in to the online bank. When you enter your username, we will send a MobileSCAN notification to your smart device which, when you open it, you can use to confirm your identity by entering your MobileSCAN code.