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How can we help you with Online Banking?

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Do you want to connect Online banking for yourself (to access your accounts)?

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Are you an adult (at least 18 years old)?

How do I access the Online Bank if I am under 18?

Ask one of your parents to visit our branch, bringing along a form of ID (passport or ID card) for both you and your parent. A branch employee will draw up an Online Banking agreement, while you can choose your own username and decide which authorisation tool to use - MobileSCAN, code calculator, Mobile ID / ID card. Bear in mind that child's presence is not necessary for a parent to be able to open account for the child.

If one of your parents is already a customer of Citadele and they have access to their Online Bank, they can open an account for you online selecting Correspondence with Bank → Open C smart bundle for minor

If you have had an access to Online bank before, please take a look in flow Disruptions to access the Online banking

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