Sometimes, after repaying a loan, there is an excess of funds in your loan repayment account. If you transfer more money into your loan repayment account than is needed to cover your loan, you should apply for the repayment of the overpayment amount.
You can fill in and submit the application:
- in person at a Citadele branch;
- through the Citadele online bank;
- by email at info@citadele.ee (in this case, you must sign the application with a secure electronic signature).
Submitting the application through the online bank:
- After logging in to the online bank, go to "Correspondence with Bank".
- Choose the "Free form Order to the bank" and prepare the application, indicating your loan agreement number and the purpose of the application.
- Please be aware that the funds will be repaid to the account from which the last loan repayment came from. If you would like to receive the overpayment amount to some other account, please also indicate this account IBAN. The account must belong to the borrower.
Submitting the application by email:
- Prepare the application, indicating your name, surname, personal code, loan agreement number and the purpose of the application.
- Please be aware that the funds will be repaid to the account from which the last loan repayment came from. If you would like to receive the overpayment amount to some other account, please also indicate this account IBAN. The account must belong to the borrower.
- Sign the application digitally and email it to info@citadele.ee.