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How can we help with authorization device MobilleSCAN?

1. Authorization device setup and activation

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Do you use your Citadele accounts as an individual?

2. No

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What should I do if I want to activate MobileSCAN as a legal person?

To gain and activate a MobileSCAN authorisation tool as a legal person, person with power of attorney must write a Free form Order via Online Bank or send a digitally signed application in free form to the e-mail address info@citadele.ee.

If there is no way to use e-signature or to access Online Bank, then person with power of attorney must visit nearest branch and bring their passport or ID card.

If you have already received a MobileSCAN license and wish to reinstall it to your device, take your previous license with you when you visit a branch.

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Please describe the problem, leaving your contact information, and we will contact you by email. If the question is urgent or involves confidential data, call 77 00 000. In order for us to reach you in connection with the provision of the service, we ask you to provide your personal data correctly. They will be processed in accordance with the Privacy Protection Rules by JSC "Citadele banka".

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