After submitting your application, the bank will contact you if necessary. If your application is successful and we do not require any additional information, you will soon receive 3 text messages:
an SMS welcoming you as a Citadele client
your online banking username
your online banking password (used only for renewal of MobileSCAN)
Ensure that you save your online banking log in details, as you will need these to access full online banking or to renew your MobileSCAN license on a new mobile device.
For first login use MobileSCAN tab in app or browser, insert your username and 5-digit MobileSCAN PIN code you created during onboarding.
NB! Username is case sensitive, be sure to use capital letters.
If you want to use ID card or Mobile ID as additional authorization devices, please contact the bank.
We will send you an email containing the important information, and we will also send you a notification via the online bank. We will ask you to respond to this notification with a phone password question and answer. Make sure that you do this, because if you have any issues and contact us by phone, we will have to verify your identity. To do this, we will ask you the security question, and you will have to answer. Without this question and answer, we will have no way of ensuring that you are who you say you are over the phone.
You will receive your card and PIN code by post to the address you entered within one week.
Remember that, when you become a Citadele client via the Citadele app, your initial upper monthly incoming transfer limit will be 10 000 EUR. You can change this by visiting a bank branch.
We encourage you to contact us so that we can answer your question
Please describe the problem, leaving your contact information, and we will contact you by email. If the question is urgent or involves confidential data, call 77 00 000. In order for us to reach you in connection with the provision of the service, we ask you to provide your personal data correctly. They will be processed in accordance with the Privacy Protection Rules by JSC "Citadele banka".
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