Decision tree

If you are not yet our customer, you can join us without visiting the bank! All you need is the app: take a selfie, and we will send your card by mail for free.

To become a client using the Citadele app, you must: 

• be an adult, at least 18 years old
• have a issued Ukrainian biometric passport or ID card 
• a residence permit issued Republic of Estonia
• have a phone number registered in Estonia
• have a permanent address in Estonia
• the tax residence must be indicated - Estonia

If one of the above points does not apply, book a visit to our branch, bringing along a form of ID. If you are under 18 but over 7, you can apply by bringing one of your parents with you.

Bear in mind that when you become a customer of the bank via the Citadele app, your monthly upper incoming transfer limit will be 10 000 EUR per month and outgoing payment limit 15 000 EUR. This can be changed at our branch.

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