Decision tree

Return to help & support
Change

What payment do you need help with?

Change

What kind of activity do you want to do with standard payments?

Change

What kind of payment is late for you?

Change

Did you check payment status in Online Banking?

Change

Where in the Online Bank can I find out the status of a payment I have made?

To check the status of your payment in the Online Bank, go to Document History. 

In Document History, you’ll find a list of the most recent documents submitted to the bank, which includes payment records. To check your payment status, simply click on the relevant payment, and the payment details will appear on the right-hand side. These details will include information about the payment status and the time it was processed

On the same page, under the list of documents, is an explanation of every payment status. To understand what actions to take for each payment status, click here. 

If you are looking for a payment made some time ago, you are able to select the specific period when you made this payment.
 

Are you satisfied with the answer?

Yes No
Change

What is payment status?

What should I do if the payment status is Rejected?

To check the status of your payment in the online bank, go to Document History. 

From the list of payments, choose the relevant payment. If a payment has been rejected, the payment will be marked with the letter R, which means that it has been declined. 

The reason for the rejection is indicated in the payment details: Information for the client. Check the reason for rejection and complete the relevant actions to enable you to make a new payment.

The most frequent reasons for rejected payments:

  • incorrect details
  • recipient account closed
  • annual customer questionnaire has not been updated
  • check messages from bank, there is a possibility we have tried to contact you
  • your account balance does not cover the payment amount
  • your account balance does not cover the payment amount: a Sworn Bailiff or the State Revenue Service has set a monthly limit on your account which has been exceeded.  

Are you satisfied with the answer?

Yes No
Return to top

Message on the use of cookies

On our website, we use our own and third-party cookies to provide a better website and online service user experience and offer content and services which interest you, based on your habits. See more in our Cookie Terms and Conditions. You can agree to our use of cookies by selecting Confirm, or reject them by selecting Reject. You can also change or cancel your decision at any time by selecting Cookie Settings. If you choose to reject all cookies, our website will only save the functional cookies necessary for the website to function and be secure, and for which we do not require your permission.  

Cookie Settings
View full size image