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Where in the Online Bank can I find out the status of a payment I have made?

To check the status of your payment in the Online Bank, go to Document History.

In Document History, you’ll find a list of the most recent documents submitted to the bank, which includes payment records. To check your payment status, simply click on the relevant payment, and the payment details will appear on the right-hand side. These details will include information about the payment status and the time it was processed

On the same page, under the list of documents, is an explanation of every payment status. To understand what actions to take for each payment status, click here.

If you are looking for a payment made some time ago, you are able to select the specific period when you made this payment.

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What is payment status?

2. Payment is "Executed"

What do I do if the payment status is Executed?

To check the status of your payment in the online bank, go to Document History.

When you open Document History, you will see a list of the last documents submitted to the bank, including payments. To find out your payment status, click on the relevant payment, and the payment details will open on the right-hand side. The payment details include payment status and the time it was given. If a payment has been given the letter E, it means that it has been executed.

Bear in mind that payment completion time depends on the type of transfer:

An instant payment will be completed within seconds.
SEPA payment's completion time could be between 3 hours and 3 days, depending when the payment was initiated.
International payments may take up to two days.

If you see that a payment has taken longer than the above times to complete, please contact the recipient bank and ask them to check the payment.

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Where in the Online Bank can I find out the status of a payment I have made?

What is payment status?

What do I do if the payment status is Executed?