If, when making transfers using the online bank, you see a warning that your daily limit has been exceeded, first check what payment limits your authorisation devices have.
To check the payment limits on your authorisation devices (PIN-calculator or MobileSCAN), log in to the online bank.
After logging in, select Payments Limits on the left hand side of the start page.
In this section, you will see your PIN-calculator and MobileSCAN authorisation devices and their limits, both for a single payment and the total daily limit. You can find Mobile ID and ID card payment limits on Citadele home page.
Bear in mind that payment limits include all payments made, including those which were not processed.
If the amount you would like to transfer is larger than the limit for your authorisation device (PIN-calculator or MobileSCAN), you can split the payment into parts, as each device has its own limit.
For example, you have to transfer 4000 EUR, and you have a code card with a 3000 EUR limit as well as MobileSCAN with a 3000 EUR limit. Log in using your PIN-calculator to transfer 2000 EUR, log off, then log in using MobileSCAN and transfer another 2000 EUR. With two payments on two devices, you will be able to transfer the necessary sum.
If you use one authorisation device to access online banking for several customers, your device limit applies for all customers together.
If, however, you cannot split the payment, look into the option of remotely increasing your transfer limits for your MobileSCAN authorisation device. More about MobileSCAN activation and limit increase. Other option is to use Mobile ID or ID card for bigger payments.
